STUDY OF SATISFACTION OF PATIENTS OF THE DISPENSAR GROUPS OF MEDICAL CARE

Abstract

640 patients of dispensary groups were interviewed. The questionnaire included direct, clarifying and checking questions. The satisfaction of the patients of dispensary groups on direct questions is high, only 1.3% are rarely satisfied with medical care and 6.3% are rather dissatisfied with dispensary supervision. The answers to the clarifying questions in general show the high availability of medical care: only 5% of respondents indicated the difficulty of recording at the reception. Timely information of patients was revealed: 63.7% indicated that they were informed on the current reception about the date of the upcoming visit and 55% - about notification when they missed the planned visit. Revealed good interaction with the doctor: 78.7% of respondents indicated that the attending physician always explains the prescribed scheme of diagnosis and treatment, and 62.4% always discuss the planned results of treatment. Checking questions made it possible to establish that a third of the respondents did not know that they were on dispensary observation, of which 31.3% were not aware of a specialist who was carrying out dispensary follow-up, and 25% did not know the disease, about which they are on dispensary registration.